Support — CrewBeat

Contact support

Email hi@staticmaker.com. Include your Zoom account name and, for a standup issue, the standup name and the date. It helps us find it in the logs fast.

Support hours: Monday to Friday, 9:00 AM – 6:00 PM Singapore Time (GMT+8), excluding public holidays.
First response time: within one business day.
Phone & live chat: not offered. Email is monitored throughout support hours.

Commands

/standup answer today's standup now · /standup new set one up · /standup pause and /standup resume · /standup report post today's report.
/celebrate share your birthday and start date · /celebrate off opt out · /celebrate on opt back in.
/crewbeat help lists everything.

Common questions

Nobody got a standup prompt

Check the standup is Active on the Standups page and that today is one of its days. Prompts go out at the standup time in each participant's own time zone, so a teammate in another zone gets theirs later. If a member's time zone looks wrong, override it on the Members page.

Answers are not showing in the channel

Make sure the CrewBeat bot has been added to the report channel. In digest mode, answers are held until the digest time; use /standup report or the dashboard's "Post today's report" to post early.

A birthday was not posted

Celebrations must be enabled with a channel on the Celebrations page, the member must have a birthday on file, and they must not have opted out. If your weekend policy is Friday or Monday, weekend birthdays move to that day.

The dashboard says I have no account

Sign in with the Zoom account that installed CrewBeat (Sign in with Zoom on the login page). Email-and-password logins are not linked to a Zoom account.

Members are missing

Members are synced from the Zoom Users API nightly and when an admin signs in. Use "Sync from Zoom" on the Members page to refresh now. The sync needs an admin's sign-in, since only admins can list the account's users.

How do I cancel?

Settings → Billing opens the Stripe customer portal. Cancel there; Pro stays active until the end of the billing period, then the account returns to Free.

Removing CrewBeat

Uninstall the app from the Zoom App Marketplace. Zoom sends us a deauthorization event; we pause every standup, turn off celebrations and delete the account's tokens. Email us to have the remaining data deleted.